All orders will be packed to Imperius Labs, LLC specifications regarding tape, filler, and box size/quantity. Orders will be packed in unmarked boxes. Boxes will vary in size depending on item quantity and type. In very rare circumstances, multiple boxes may be required to ship products to customer, at no extra cost.
If you desire to return a product please contact Imperius Labs, LLC via email or phone with the following information:
• Invoice number
• Product description, item # and quantity
• Dates of purchase ( all returns must be must be within 30 days of purchase)
• Reason for return (damage, incorrect, customer error end user, etc.)
Imperius Labs, LLC receives the above four items it will issue an RA#. Such RA# will be provided within 36 hours. It is required that the end-user marks the outside of returned boxes with the RA #; Packages without RA #’s clearly marked on packages will be refused.
All returns must be mailed within 45 days from when customer receives RA #.
Customers are responsible for shipping charges on products being returned due to customer error or end-user dissatisfaction.
In the event of missing products, Imperius Labs, LLC must be contacted within 48 hours of receiving shipment. Products in this case would be immediately shipped out to customer.
Other important information and policies regarding returns:
- No COD returns will be accepted.
- A 25% restocking fee will be applied to all end user returns.
- Returned merchandise must not be marked in any manner and must be in a resalable condition.
- Closeout and Discontinued items may not be returned.
- No Cash refunds given on returns.
- No returns on products based on taste or dissatisfaction with product results. It is the sole discretion of Imperius Labs, LLC to issue in store credit in this situation. No cash refunds will be given unless product is damaged upon arrival.
- We absolutely DO NOT accept returns on opened products.
We understand each situation is different but will be bound by the above rules and regulations. It is the sole discretion of Imperius Labs, LLC to issue credit, refund, or return if the above policies are broken.
Imperius Labs, LLC is not responsible for damages due to elements out of its control, such as ruptured capsules, dents, or elemental damage. We will not ship drinks in glass containers. Customers must contact Imperius Labs, LLC regarding damages within 24 hours of delivery.
Out-of-stock Product Policy:
Inventory availability is not guaranteed. Customer is prompted prior to checkout should product be currently out of stock. Customer will have the option to purchase product for immediate shipment once in stock. In this case, products will be promptly shipped to customer when available no later than 30 days from the original order date. If product has not shipped within 30 days of the original order, customer will have the option to collect a full refund or continue waiting for order.
Terms and conditions of this agreement are subject to change without notice. Please visit our web site for updates and further information: Imperius Labs, LLC
PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product.
PLEASE NOTE: The information provided on Imperius Labs, LLC is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product.
*Imperius Labs, LLC gladly accepts AMEX, DISC, VISA, and MasterCard **
Return and Out-Of-Stock Policy on www.imperiuslabs.com. Imperius Labs, LLC is unable to make any alterations to orders after they have been submitted.
Order cancellation requests must be emailed to Imperius Labs, LLC within 30 minutes of the submission of the original PO. Imperius Labs, LLC cannot guarantee any cancellations received after 30 minutes of the submission of the original PO.
All domestic residential orders will be shipped via USPS or UPS ground**. All Military/PO Box/Alaska/Hawaii orders will be shipped USPS Priority Mail. All UPS and USPS shipping charges will be calculated at checkout by Imperius Labs, LLC and added to the order. Any address changes, cancellations or delivery interceptions to processed orders will incur a $10.00 charge. All orders returned to Imperius Labs, LLC due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 25% restocking fee.